Return & Refund Policy

At Travabia, we want your shopping experience to be easy and enjoyable. We understand that sometimes things don’t work out, and that’s okay! Whether it’s the wrong size or you’ve simply changed your mind, our goal is to make the return and refund process as smooth as possible for you.

This page explains how to return or exchange products, when you can get a refund, and what we need from you to help us process everything. It's straightforward – no complicated legal jargon – just clear steps to make sure you're taken care of.

Return and Refund Timeframe

Return Request Period: You may request a return or refund within 30 days from the date you receive your order (as per the tracking record showing the delivery date).
Returns and refunds cannot be processed for orders that exceed the return period, unless the item is confirmed to have a quality issue.

Conditions for Return and Refund

To ensure your return is accepted, the item must meet the following conditions:

✔ The product must be unused, unwashed, and undamaged
✔ The product must be in its original condition
✔ The item should include its original packaging, tags, accessories, and manuals
✔ Proof of purchase or order number must be provided

Note: If the item does not meet these conditions, we may refuse the return or issue a partial refund.

Non-returnable Items

The following items are non-returnable or non-refundable:

Personal care, intimate, or hygiene products
Customized / personalized items
Items that have been opened or used
Clearance or sale items marked as "final sale"
Items without proof of purchase or beyond the return period

Specific conditions may apply depending on the product and our customer support team's discretion.

Return Process (Customer's Responsibility)

Contact customer support within the return period:
Customer support email: [support@travabia.com]
Provide your order number, reason for return, and product photos (if necessary).
Once your request is approved, we will send you return instructions and the address for returning the product.
Ship the item back and provide the tracking number.
After receiving and inspecting the returned product, we will process your refund.

Note: Items returned without prior approval may not be accepted for a return or refund.

Return Shipping Costs and Responsibility

Customer-caused Returns (e.g., change of mind, wrong size):
Shipping costs are the responsibility of the customer.
Company-caused Returns (e.g., wrong item, damaged product):
We will cover the return shipping cost, either by reimbursing you or providing a return label.
Original shipping costs (the shipping fees you paid at the time of ordering) are typically non-refundable unless the return is due to an error on our part.

Refund Process

Once the returned product has been inspected, we will send a refund confirmation email.
Refunds will be processed using the original payment method (credit card, PayPal, etc.).
The actual time for the refund to appear in your account may vary, typically 3-10 business days, depending on your payment provider or bank.

Exchange Policy

We currently do not offer direct exchanges. To receive a different product, please initiate a return and place a new order.

Damaged or Incorrect Products

If you receive any of the following issues with your order, please contact customer support within 48 hours of receipt:

Incorrect product
Damaged or defective product
Missing parts or accessories

Please provide clear photos, your order number, and relevant details. We will assist you with a replacement, refund, or compensation based on the issue.

Order Cancellations

If you wish to cancel your order after payment, please contact us as soon as possible.

If the order has not been shipped, we can cancel and issue a full refund.
If the order has already been shipped, you will need to follow the return process.

Contact Us

For any return, refund, or after-sales inquiries, please contact us via:

Email: support@travabia.com
Response Time: 24–48 hours
Support Hours: Mon – Fri, 9:00 AM – 6:00 PM