Return & Refund Policy

Return & Refund Policy

Operator: This Return & Refund Policy applies to purchases from Travabia, operated by Zoedawn Inc.

30-Day Returns

You may request a return within 30 days after the tracking record shows that your order was delivered.

Return Eligibility

Returned items must be unused, unwashed, undamaged, and in their original condition. Original packaging, tags, accessories, and manuals must be included when applicable. Proof of purchase or an order number is required.

Non-Returnable Items

  • Personal care, intimate, or hygiene products
  • Customized or personalized items
  • Items that have been used, washed, or damaged after delivery
  • Items specifically marked “Final Sale” on the product page
  • Items without proof of purchase or outside the return period, unless confirmed defective

Return Process

  1. Email support@travabia.com within the return period.
  2. Include your order number, reason for return, and photos if the item is damaged or incorrect.
  3. Wait for return approval and return instructions before shipping the item.
  4. Send the item using a trackable shipping method and provide the tracking number.

Returns sent without prior approval may not be accepted.

Return Shipping Costs

For a change-of-mind return or an incorrect size selection, the customer is responsible for return shipping. If we sent the wrong item or the item arrived damaged or defective, we will provide a return label or reimburse reasonable return shipping costs. Original shipping charges are non-refundable unless the return is caused by our error.

We do not charge a restocking fee.

Refunds

After the returned item is received and inspected, approved refunds are issued to the original payment method. Depending on the payment provider, refunds typically appear within 3–10 business days after approval.

Exchange Policy

We do not offer direct exchanges. Return the eligible item for a refund and place a new order.

Damaged, Defective, or Incorrect Items

Please email us within 48 hours after delivery if an item is damaged, defective, incorrect, or missing parts. Include your order number and clear photos so we can review the issue.

Order Cancellations

If an order has not shipped, contact us as soon as possible and we will attempt to cancel it. If the order has already shipped, the standard return process applies.

Contact

Email: support@travabia.com
Response time: 24–48 hours
Support hours: Mon–Fri, 9:00 AM–6:00 PM